I love the concept of “patch-through” telephone call campaigns because it promises to help organizations empower their constituents to call their Members of Congress offices and directly express their position on important legislative bills. However, for many years these kinds of campaigns have been tricky – to say the least – to pull off successfully. For one thing, the staff time and budget it takes to run patch-through call campaigns can be overwhelming. You have to coach constituents effectively so they don’t end up stuttering and confused at the moment when they suddenly find themselves on the phone (thanks to you) with their Congressional office. Plus it’s difficult to measure results, because there aren’t many good reporting tools.