According to a recent social media study conducted by NTEN, Common Knowledge and ThePort, nearly three-quarters of 980 nonprofit professionals surveyed are finally integrating some social networking into their online marketing and communications. Below are key highlights from the study:
- 74% have a presence on Facebook with an average community size of 5391 members.
- Four-fifths of survey respondents said that their nonprofit has at least one-quarter of a full-time staff person spearheading their online social networking. Over 50% say that they intend to increase social network staffing over the next 12 months.
- Social networking is generating very little revenue. (See Frogloop’s recent article on Facebook Causes). On Facebook, almost 40% of respondents raised money via fundraising, but 29% have raised $500 or less over the past 12 months.
- 30% have built one or more in-house social networks, with 86% hosting communities of 10,000 people.
- Not surprisingly, the communications and marketing departments are most likely to take charge of the social networking efforts, with fundraising and senior management following.
The study also discusses how nonprofits continue to question whether it’s better to build a community on a popular social networking platform like Facebook, or to build their own in-house social network. My personal opinion on this subject is that creating your own custom social network can be very staff intensive and expensive. Your audience is already using major social networks like Facebook and Twitter so that is where you should have a solid presence. The concept of “build it and they will come” does not work. So unless your nonprofit has a large and active online community with full time staff to manage it, building in-house social networks is not going to be a good ROI.
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